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Customer Comments

Please find below some comments from our happy (and some NOT so happy) customers.
Please send us your feedback: positive or negative, we want to know!

I have been lucky enough to have been a customer of Confit Direct over a number of years. I could not more highly recommend them, the products are always of the highest class and the company are a delight with which to deal, consistently courteous and efficient.(ROSAMUND F. June 2018)

This is the first time I have used Confit Direct.  I like the clear instructions on the storage and serving, particularly the Foie Gras Entier.  It was also helpful to be able to order the Onion and Fig confit to go with the Foie Gras.  I am addicted to rillette and was delighted to find this also available.  Having spent a considerable amount of time in France and being accustomed to these products being served for ‘fetes’ I am thrilled at being able to order these products now that I travel to France infrequently.  The ordering was easy and delivery and packaging impeccable.  Thank you.   (Rosamund W. from Dorset. Dec 2017)

I have dealt with Confit Direct for several years now, and have always been pleased with the quality and speed of their service, and in particular the quality of their products.  I shall continue to use their services, in especially for their fine quality goose foie gras. Susan S-C (August 2017)

Have been buying your escargots as a starter for Christmas Eve Dinner with the family for about 8 years.We all absolutely love them, far better than other places I've bought them from in the past.
Big, juicy and absolutely gorgeous.Roll on Christmas! Barbara (Aug 2017)
I wondered about adding something about excellent customer service as well, but the request was for product feedback. Lucy F. (May 2017; after reviewing a product)

Duck and goose foie gras. I have lived in France in The Lot for a number of years and frequently bought foie gras in the local markets. It is a treat and a pleasure to find the same foie gras at very reasonable prices and delivered with such efficiency and politesse. I would totally recommend this service and the products. Gill S. (Jan 2017)

Hello again, Snails a huge success on Boxing Day, particularly with our granddaughter (seven years old) who ate, would you believe, eight of them. Delivery service and product quality outstanding.Your contact details have been forwarded to other members of our family and should, we hope,generate further purchases.Best Wishes for 2017, Regards, Brian and Vivienne M. (Dec 2016)

This is my general comment on your foods. This is the second Christmas we have ordered from Confit Direct and are delighted with the quality and variety of your goods. Unfortunately I was later than I intended in placing my order and could not add any of your products to our own arrangment of food hampers for family and friends. I intend to be more efficient next year. With thanks for an efficient delivery. Merry Christmas. I.M Bennet. (Dec 2016)

I bought this wine (Vin Jaune), and others, as a present for someone very keen on this particular type so haven't had the good fortune to sample it myself. However, the website was easy to navigate, the transaction straightforward and the delivery arrived promptly and well packaged. As my first experience using Confit Direct it was very pleasing and I would recommend the company to anyone. 
Andrew C (Dec 2016)

I was very impressed by the service I received from Confit Direct when I place an order for a selection of foie gras products in 
November, delivery was very quick and the items were packed securely. As these delicacies were ordered specially for Christmas
we have not yet opened them so cannot write a review of the products, although I am sure they will be of the highest standard. I will be more than happy to deal its Confit Direct again in the future. (Joyce from Cornwall. Dec 2016)

devigne @ confit is my best-loved wine-buying site, indeed anything-buying site. 
having discovered Arbois at a Glasgow store which then shut, this secret stash in E Lothian turned out to be the only UK supplier.  so heavensent is the wine that I made a special detour to Arbois to walk the vineyards last year, peering in the barn door chez Lornet, and staying in a place with a page-long Arbois winelist.   so wonderful are devigne that  we then shared full, rapturous experiences of la vie en Arbois.  better still, they even changed their description of the Poulsard (my preferred spelling) from ‘rosé’ to ‘more of a light red’ at my plaint, there’s customer-responsiveness for you, and a first-ever for me.  to cap it all, we had a comedy fortnight tracking down a lost order which the hapless delivery man had handed over to a ‘socially and economically-deprived household’ with near-identical address; they were so out of it that the box was still parked inside the flat door (a ‘drop-and-run’ ?) when I finally wangled admittance to the block.   tasted even better for the heroic rescue.
david.jarman914 (April 2016)

Great service and fine products.
I recently ordered tins of Cassoulet with Goose, Duck and Pork, plus a tin of Sausage with lentils. I was surprised how quickly they were delivered. I haven't tasted all of the products yet, but so far, so delicious! B Jones (Feb 2016)

We only discovered your site on 20.12.15. We put in our order that day and received the parcel on 22.12.15 - what service!! We couldn't be more delighted with the products, thank you so much.
Merry Christmas and a Happy New Year Lilian & Michael Murton (December 2015)

I wanted to send you an e-mail to say how pleased we were with both the foie gras & the service we received from Confit Direct last week.
Communication was excellent, as was the next day delivery that you organised for us. The product was also of a very high quality and went down exceptionally well at the dinner party we catered for on Saturday evening. Your instructions on how to remove it from the container worked perfectly!
Once again many thanks for your help and we look forward to ordering from you again at some point in the future. Kind Regards Debbie Complete Caterers (July 2015)

Having lived in France for ten years I fell in love with foods from the South West of France. I was therefore very excited to come across Confit Direct. The product range is fantastic, good quality at reasonable prices - especially for the UK, where I normally pay more for foie gras and receive less! 
So far I have ordered three lots of foie gras and some confit de canard. I was very happy with all my purchases, and found the information on the website explaining the different products, as well as the serving instructions that came with my products very helpful. 
Finally,  Mike was very efficient in dealing with our delivery concerns and keeping on top of the parcel tracking to make sure our product arrived in time for Christmas.
I would recommend this site to anyone, and will definitely shop here again. 
Kind regards,Susan S (Feb 2015)

I was thrilled to discover Confit Direct because for many years, Foie Gras was one of the 'fine foods' that my father sold in his own business for 30 years until he retired 10 years ago. Foie Gras became our family Christmas treat & discovering Confit Direct enabled me to give my father that treat at Christmas again.
He was thrilled and absolutely loved the Foie Gras, so a big thank you Mike and Pat for making my pa happy and for having such a great range of delicious products, being easy to communicate with and making the whole transaction smooth. The product arrived safely & exactly when you said it would, perfectly packaged.
It is also great to know that the Foie Gras is produced by a small group of 22 farmers who breed & raise their poultry using traditional methods, feeding only locally grown maize & that the ducks & geese are raised in sheds not cages with access to an external enclosure
with plenty of space. (Jane B-C. January 2015)

Confit Direct have NEVER let me down with orders that I have placed with them over various years.
It is the Xmas period, and at short notice, my brother in law flies in from Hong Kong, always expecting to receive his Foie Gras for a present. we have always achieved this - Thank you - Peter E (December 2014)

Just received the order. It was very straightforward and simple to order online, for something that is difficult if not impossible to find in the shops Michael P (December 2014)

Our order arrived on time, which is brilliant service considering the short timescales and the product was well packaged. It is wonderful to be able to get hold of the Fois Gras Bloc, something we enjoyed regularly when we lived in Southwest France.  Not only to be able to get hold of the product but also a brand I recognised.  It was a long shot when I searched for a UK supplier, so I was so happy to find you.  We will be ordering more in the future.Many thanks Tracey (December 2014)

Order received, in good time and good condition. Website was very easy to use, ordering simple and I was able to identify what I wanted very easily. I'll be back! Many thanks and well done. Neil (December 2014)

I have had two orders now, both delivered safely and in good time. I have been very pleased with the quality of the products. Until this year we went to France regularly every year to the south west and came back loaded with products such as these. So this is a lifeline and enables us to continue enjoying the regional cuisine and reminds us of happy times in France. David T (December 2014)

I have just received my order from you and was impressed by the speed of the delivery (particularly at Christmas time) and the updates I received along the way.  The order was well packaged and exactly as described.  I also found your website very easy to navigate round which is a relief for a technophobe (!) and the whole ordering process was quick and easy.  I visited your website looking for one specific item (L'esgargot) and had never heard of your products before.  Being a lover of French cuisine and wine I was really impressed with your range of products and will definitely be visiting your website again to try some of them for another occasion! I thank you for your excellent service and look forward to trying my L'esgacrgot and posting a further review.  I would also not hesitate to recommend you to other lovers of French cuisine. Kind Regards. Amanda W. (December 2014)

As always a prompt delivery and an easy website to navigate. I buy store cupboard treats such as pate and rillettes. I also love the 'ready meals' with a difference. The confit de canard is delicious. Julie (Dec 2014)

Once again what a joy it was to receive your parcel - its always so well wrapped and on schedule. The enjoyment starts with the unwrapping and continues right through to the incredible  foie gras and those magnificent Jura wines. I can’t wait to find a reason to reorder and explore some more of the great Basque products you have on offer. kind regards Lyn B-W (December 2014)

You give excellent customer information – e-mails saying where things stand; very good service! Hugh (December 2014)

This is the second time I've used your company and I am extremely pleased with the service given and the quality of the products. These are bought as presents and are very well received. regards Linda P (December 2014)

Yes order received in good condition (well none of the bottles are opened yet, that has to wait for Christmas). But the carrier was very good, they put the parcel in the place we asked as we were out when they came. Regards, Dave C (December 2014)

I found the experience extremely pleasant and easy.  The site is very user friendly, and the goods were sent promptly and arrived in excellent condition.  Not to mention, they were delicious   Gail. A. (November 2014)

Thanks for your service and for ensuring I got a timely delivery. I enjoyed the wines and will be ordering more soon. I have already recommended you to others as your products and service are second to none.  Regards.  Paul B. Kent (July 2014)

My wife and I are now too decrepit to enjoy touring in France. Such a pleasure to find that you can and have supplied us with so many of the gastronomic delicacies that we used to enjoy. Well-chosen, well-packed and reasonably priced. Well done! John P. Margate. (April 2014)

As usual, I have had excellent service from you. Clear updates on the status of my order, prompt delivery and careful packaging (it always feels like Christmas!). It is a real pleasure to recommend you to any browser: they couldn't do better. Many thanks - 'see' you soon. Best, CB (April 2014) (a customer for quite a number of years now)

We have been ordering various products from you for the past four years and we very much appreciate your reliability and efficiency. You always remain close to your customers and we feel we are dealing with courteous professionals. Our customers certainly enjoy the French snails from Burgundy which we have been supplied to our restaurant by you since 2010. Kind regards.
Jacques and Michèle www.pantygwydr.co.uk (March 2014)

"I so relish the experience of shopping with both your firms that I turn to them whenever  I've got a celebration on the horizon . the wines offered are not easily available which makes them a joy to experience whilst the foie gras is excellent in quality  as well as price. the other sundries I've had have been of great quality and just can’t be found elsewhere.
your whole operation has quality throughout - even the packaging and delivery- it all makes for a very enjoyable customer experience. smany thanks for being there." lyn b-w (March 2014)

Thank you so much for delivering my lovely order. It was a present for my son who is delighted. I appreciate your communication during the progress of the order, this is unusual for all companies. Thank you once again, look forward to doing business with you again. Regards R.S. (Feb 2014)

Hello, I received my Foie Gras in time for Christmas and everything arrived in perfect condition. I would like to say how delighted we are with the sevice and the efficient way your company does business. Thank you very much. Colin G (Dec 2013)

Hello I have just received items ordered from you, I would like to say how pleased I am, the jars of fruit in wine, vodka etc, are beautifully presented, many thanks,
(Angela H. Nov 2013)

My order was received, as promised, by Wednesday last week and our family sat down to savour the delights of steak “Rossini” the following evening!  Buying foie gras when one lives ‘out in the sticks’ is not easy so I shall look forward to ordering from you again.  Thank you so much for your very good service!   PS the Confiture d’Olives was also superb and will be on the shopping list again. (Val B. August 2012) 

I would just like to say thank you for the wonderful service I have recieved from your company. I ordered 2 packs of Coquilles d'Escargot yesterday at around 1pm and they arrived this morning at about 11am. I will be informing all of the peple I know who keep shelldwelling cichlids of your company and the level of customer service provided. Thank you very much. (Paul W. April 2012)

Thank you for the great service. I recently sent some escargots to my father as he has difficulty buying them. The service was excellent. Angela K. (March 2012)

Many thanks - and for your call. All received successfully. Superb service I may add.
Best wishes (Dan R. Nov 2011)

Once again you have provided an excellent service!  We were hoping our snails would arrive in time for a dinner party on Friday and we were not disappointed.  Thank you so much! ( Jill B. Nov 2010)

Excellent product - you will definitely be hearing from me again! Thanks (Annie B Oct 2010)

The order arrived safely and I am delighted with both the product and the service (John H. July 2010)

The order .....was delightful.  So many thanks for your excellent service.(Mike V. July 2010)

"I am very pleased with my purchases and thank you for your prompt and efficient service. You will no doubt be hearing from me again in due course."     (G.Grove.  July 2010)

 'I ordered Escargots online and received my order within a day (while I live all the way up in Scotland). The package was well wrapped and I even received some suggested recipies on how to prepare the Escargots. I was very impressed with the great service you delivered. Really appreciate your pro-activesness in reducing the postage costs due to the small size of the package but also the email to check whether I received my order in a good condition. Thank you very much - I would recommend your website to all my friends and family!' (F. de Wolf  June 2010)